We are committed to protecting your privacy and any personal information you provide to us and to processing any such data in ways that comply with our legal obligations.
We collect a range of personal information which you provide to us or which we collect from you. This includes
We have a legal basis to process your personal information which is as follows:
Your agreement to have your personal data used for direct marketing is optional and you may opt out at any stage by contacting us on [email protected], via the unsubscribe button on any electronic marketing material you receive, or by telephone on 0333 323 7877.
We use your personal information as for the reasons above and for the following reasons
We will not hold on to any personal information for any longer than is reasonably necessary for the purposes for which this information is collected. When determining the relevant retention periods, we take into account factors such as
Unless we have your express consent, we will not sell, rent, trade or share any personal information which we hold except that:
We use reasonable security measures on our website to protect the personal information that you give us, including SSL (Secure Socket Layer) standard encryption technology which encodes personal data that you send to us via our website.
However, the internet cannot be guaranteed to be secure, so, while we take all appropriate technical and organisational measures to safeguard your personal information, please note that all information which you submit must be at your own risk.
We maintain security procedures in order to prevent unauthorised access – this is why we may ask for proof of identity before disclosing personal information to you. All electronic personal data is stored remotely at a secure data centre and fully encrypted. The offsite back-up of this data is again fully encrypted.
1: The Right of Access
You have the right to obtain a copy of your personal information and other certain information about how it is used (as per this privacy notice, including, purpose and legal basis on which this information is processed, how long it is retained and the source by which this information was obtained).
This right is so that you are aware of and can verify that we are using your personal information in accordance with the relevant data protection laws.
We will require to verify your identity in order to process any such request.
Under certain circumstances, such as when a request is manifestly unfounded or we have received an excess of repetitive requests from yourself, we have the right either to refuse to comply or to require a fee prior to compliance.
2: The Right to Erasure
This right is also termed as the Right to be Forgotten. This means you can request the deletion of your personal data when there is no longer any necessity for us to keep this or if its use is unlawful. There are exceptions to this right as, for example, where we need to keep this information in defence of a legal claim.
3: The Right to Rectification
You have the right to ensure that your personal information is accurate and current and may ask us to take reasonable measures to correct any errors.
4: The Right to Object
You have the right to object to certain types of processing including, for example, the receipt of direct marketing communications, and on receipt of any such objection we will remove your details from this type of processing. We will be allowed to continue to process the personal information if we can demonstrate legitimate grounds which take precedence over your rights.
5: The Right to be Informed
It is your right to be provided with clear, transparent and easily understandable information about how we collect and process your personal information. That is the purpose of this privacy statement.
We regularly review our privacy practices and so ask that you check this page from time to time for updates. We reserve the right to modify our policy effective 7 days after the posting of the revised Privacy Statement.
For further information regarding these rights, this specific Privacy Statement or to make any complaints please contact us on [email protected] Please then provide us with as much information as possible to help us identify your request and please specify exactly what you require us to do and the reason for this. We may require additional information to identify you and if you do not or cannot provide sufficient for this purpose we may refuse to action your request.
We will aim to respond to your request within one month of receiving it but may extend this by an additional two months if your request is sufficiently complex or there are a number of requests.
If after contacting us you are still unhappy, you may complain to the Information Commissioner – all contact details are available on ico.org.uk.
Units 14-15 Erdington Industrial Park
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